Customer Service

Customer Service

Professional Services Return & Refund Policy
Please note Soul Interiors Design, LLC does not permit the return of, or offer refunds or exchanges, for any professional services such as design or consultation services, as well as professional design workshops.

Professional services that have been rendered and executed in the quantity and time frame promised by Soul Interiors Design, LLC cannot be refunded or cancelled.

Design project retainers are non-refundable.


Professional Services Cancellation Policy

Project cancellations are permitted, but project retainers are non-refundable.

Purchases of “Professional Service Packages” such as the Instant Interior SOULutions™ or Half-Day Interior SOULutions™ can be cancelled within 48 hours of the scheduled appointment and must be done in writing via email.

Interior SOULutions™ Workshops can be cancelled within 24 hours of the event start time and must be done in writing via email.

Please submit any cancellation requests via email to

Email cancellations must contain the following information: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide a day time telephone number so that we may call you directly if we have questions regarding your cancellation request.

Every effort will be made to accommodate the cancellation of your order, providing the above information has been submitted within the timeframe outlined above.

We reserve the right to refuse to process any transaction for any reason or refuse service to anyone at anytime at our sole discretion.

We may update these policies at any time.

Privacy & Security

Soul Interiors Design, LLC is committed to respecting your privacy and security and recognizes your need for appropriate protection, as well as management of personal information you share with us. Personal information is defined as information by which you can be identified such as your name, mailing address, telephone number, email address or credit card information.

Providing this information is voluntary, unless it is specified as required to complete a purchasing transaction or to opt-in to receive our newsletter. If you choose not provide required information requested you may be unable to purchase products or access certain services or content on our website.

In general, visitors may visit our site anonymously. We may track the internet domain address from which people visit us and analyze this data to improve our website, as well as track trends and statistics, but individuals will remain anonymous unless they voluntarily provide us with their personal information.


How do we use your personal information provide to us?

  • To improve our website and customize your experience. Your information helps us to better respond to your individual interests and needs, as well as improve our offerings based on feedback and information we receive from you;
  • To process purchasing transactions. Your personal information, whether public or private will not be sold, exchanged transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering a purchased product or service requested by you.
  • To send periodic emails.

The email address you provide for order processing will only be used to send you information and/or updates pertaining to your order.

If you choose to opt-in to our mailing list you will receive periodic emails that may include company news, specials offers, surveys to improve your experience with Soul Interiors Design, LLC and related new products or service packages.

If at any time you would like to unsubscribe from receiving future emails, detailed unsubscribe instructions are at the bottom of each email.


How do we protect your personal information?

We make every reasonable effort to protect against the loss, misuse, and alteration of personal information under our control. Where information is sent to a third party for processing, we make sure, through our contracts with them, that all your information is kept secure.

Please keep in mind, no data transmission over the internet can be guaranteed 100% secure. While we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our website.


Do we use cookies?

Yes, our website employs “cookies.” A cookie is a small amount of data sent to your web browser (if you allow) from a web server and stored on your computers’ hard drive. We use cookies to customize our services and products to suite your personal interests, estimate audience size, and analyze web site visiting patterns.


Third Party Links

Occasionally we may offer third party products or services that we have reviewed and approved. These third party sites have separate and independent privacy policies. Therefore, we have no responsibility or liability for the content or activities of these linked sites. Nonetheless, we consistently seek to protect the integrity of our website and welcome any feedback about these sites.


Online Privacy Policy Only

This online privacy policy applies only to information collected through the Soul Interiors Design, LLC website and not to information collected offline.


Changes to our Online Privacy Policy

If we decide to change our privacy policy in whole, or in part, we will notify you by posting those changes to this page and/or update the Privacy Policy modification date below. Those changes will go into effect on the date posted and apply to all past and current users of this website.


Your Consent to our Online Privacy Policy

By using the Soul Interiors Design, LLC website, you consent to our Online Privacy Policy.

Shipping Policy

We are currently formalizing our shipping policy for our future on-line store.


Updated February 2012

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